What is Generative AI in Call Centers?
Generative AI is generally referred to as the new and advanced application of artificial intelligence that can generate new content, responses, and much more in the blink of an eye ...
Generative AI is generally referred to as the new and advanced application of artificial intelligence that can generate new content, responses, and much more in the blink of an eye ...
Today’s world of technology has pushed us into a whirlwind of what many think as “impersonalized non-human interaction”. While it is true that technology has made life easier, many are ...
Meeting customers’ expectations is a challenge for any organization. Business can drag down their revenue and waste their resource if they aren’t able to predict customer ...
Society is growing to rely on Artificial Intelligence more and more. Over the years AI has become embedded in everyday life, such as our smartphones and devices that control smart ...
Many brands have started utilizing social media to understand customer issues and complaints. Most of their audiences are active on social media channels. This gives them direct access ...
Today, businesses are looking for innovative ways to be more competitive and keep growing. Keeping costs low and boosting sales are the two mantras that are being adopted by corporate ...
Your inbound inquiries are coming in quickly, but you’re unable to respond to them promptly because you’re too busy working or are short-staffed. Are these common challenges that ...
In today’s competitive landscape of commerce, businesses should focus on adding new customers while retaining their original customer base (this helps improve profit margin). In ...
Customer service can definitely make or break your business, especially if you are an eCommerce brand. There are different channels for providing customer support now with social media ...
Customer support is integral to any business. Happy and satisfied customers convert into loyal customers, and loyal customers open the scope of improved sales and ROI. So making ...
The biggest onboarding mistake you can make as an employer is to fail to prepare for your new hires before they arrive. This disorganized onboarding process leaves a bad taste of ...