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Consider this data: 94% of consumers say that reading a bad review made them want to avoid a business. That’s the power of reviews, especially in an industry like hospitality. In fact, ...
Generative AI is generally referred to as the new and advanced application of artificial intelligence that can generate new content, responses, and much more in the blink of an eye ...
Meeting customers’ expectations is a challenge for any organization. Business can drag down their revenue and waste their resource if they aren’t able to predict customer ...
If you’ve looked for any business or service online, chances are you’ve noticed the stars (or lack thereof) next to their name. Whether posted on Yelp, uploaded as a quick live video on ...
You firmly believe that the products you sell are of high quality. If you didn’t, you wouldn’t be banking your financial success on them. But sometimes, the products we sell have ...
Words — both good and bad — travel far. So, what your customers experience and then talk about with their peers (online/offline), sets the tone for your sales graph. Plus, customer ...
Many brands have started utilizing social media to understand customer issues and complaints. Most of their audiences are active on social media channels. This gives them direct access ...
To convince people to try your solutions, you can’t simply pitch them your product and expect it to work. Customers don’t make buying decisions on a whim anymore. So, despite the ...
The idea of enticing customers to step into your establishment or restaurant to have a closer look at your establishment is the top goal of any small-scale business owner. Suppose ...
Your inbound inquiries are coming in quickly, but you’re unable to respond to them promptly because you’re too busy working or are short-staffed. Are these common challenges that ...
About 44% of businesses focus on customer acquisition, while only 18% focus on customer retention. This lack of focus on customer retention has led to considerable losses in Saas and ...
In today’s competitive landscape of commerce, businesses should focus on adding new customers while retaining their original customer base (this helps improve profit margin). In ...
Customer service can definitely make or break your business, especially if you are an eCommerce brand. There are different channels for providing customer support now with social media ...
Today, any brand’s reputation and perception vastly depend on the relationships they have with their customers. It’s easy to create competent products and spend money on ...
Keeping customers can cause concern for customer-centric companies. For SaaS companies, in particular, the recurring revenue model means that every lost customer represents months of ...
The restaurant industry has a reputation for being volatile. Running a restaurant isn’t as simple as loving food and preparing it for people. It’s vital to have a deep understanding of ...