The Role of Customer Reviews in Shaping Hotel Reputation
Consider this data: 94% of consumers say that reading a bad review made them want to avoid a business. That’s the power of reviews, especially in an industry like hospitality. In fact, ...
Consider this data: 94% of consumers say that reading a bad review made them want to avoid a business. That’s the power of reviews, especially in an industry like hospitality. In fact, ...
Words — both good and bad — travel far. So, what your customers experience and then talk about with their peers (online/offline), sets the tone for your sales graph. Plus, customer ...