9 Customer Service Metrics You Should be Tracking in 2021
In today’s competitive landscape of commerce, businesses should focus on adding new customers while retaining their original customer base (this helps improve profit margin). In ...
In today’s competitive landscape of commerce, businesses should focus on adding new customers while retaining their original customer base (this helps improve profit margin). In ...
Being a student can be hard, even overwhelming at times. Most college students have to juggle a social life, part-time jobs, and internships while also trying to keep up with their ...
Employee training must now be less time-consuming, offered preferably on-the-job and in tiny chunks, and stay efficient and relevant to a specific employee’s present job ...
Great things are not done by impulse but by a series of small things brought together.” – Vincent Van Gogh. In today’s digital world, most artists have found ...
Being a solopreneur is not an easy job. You’ve to handle a dozen things yourself and take care of important decisions. Hiring and managing a software development team as a solopreneur ...
Timing is everything. That might be an exaggeration, but only slightly. But when it comes to knowing how to negotiate a raise like a pro, it’s only a slight exaggeration. The ...
“Sleep on it” – some of us hear this expression very often. But did you know that you can take this expression literally? Sleeping before making an important decision can improve ...
Python is the programming language of choice for developers around the world, especially due to it offering a clean, simple, and easy way to code alongside being highly scalable or ...
Websites are what represent us and our businesses online. Having a website in 2021 is as crucial as having an office. Websites can cost you a fortune, especially if you try to hire ...
People outgrow themselves. So many things can make you, if not better, so different from what you used to be. You could love kayaking in your younger years but would love the indoors ...
Chatbots are revolutionizing the e-commerce sector and enabling merchants to offer better purchasing experiences. AI chatbots are growing enormously in the corporate sector. In a report ...
Payment Gateway is a phrase that refers to receiving and transmitting money from online customers to seller accounts for their purchased products online in a safe manner using any form ...
Consumer trust is a key factor in any eCommerce platform’s marketing strategy. Regardless of how big or small a business is, it is trust that helps them build online credibility, ...
SSL (TLS) is how eCommerce stores ensure that their customer’s data is kept private. We explain what SSL is and how it works. Last year, for the first time, eCommerce sales exceeded $1 ...
Conversion rate optimization (CRO) helps you to increase the number of people who are taking the desired action on your website. You can use CRO techniques to drive engagement on your ...
A website or mobile app with a good design and a lousy revenue model is just another average business. Your customers may fancy the user experience. However, your business might lack a ...